{"id":70184,"date":"2026-05-28T16:08:07","date_gmt":"2026-05-28T19:08:07","guid":{"rendered":"https:\/\/paraty.rj.leg.br\/site\/?page_id=70184"},"modified":"2026-05-28T16:19:35","modified_gmt":"2026-05-28T19:19:35","slug":"carta-de-servicos-ao-usuario","status":"publish","type":"page","link":"https:\/\/paraty.rj.leg.br\/site\/carta-de-servicos-ao-usuario\/","title":{"rendered":"Carta de Servi\u00e7os ao usu\u00e1rio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70184\" class=\"elementor elementor-70184\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cce4e5 e-flex e-con-boxed e-con e-parent\" data-id=\"8cce4e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-294e1e4 elementor-widget elementor-widget-text-editor\" data-id=\"294e1e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span style=\"color: #000000;\">A C\u00e2mara Municipal de Paraty apresenta esta Carta de Servi\u00e7os com o objetivo de informar \u00e0 popula\u00e7\u00e3o sobre os servi\u00e7os legislativos, administrativos e de transpar\u00eancia dispon\u00edveis. Nosso compromisso \u00e9 garantir um atendimento de excel\u00eancia, pautado na efici\u00eancia, urbanidade e respeito ao cidad\u00e3o<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76f4ed elementor-widget elementor-widget-heading\" data-id=\"c76f4ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Informa\u00e7\u00f5es Institucionais<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fdc2fd elementor-widget elementor-widget-text-editor\" data-id=\"1fdc2fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span style=\"color: #000000;\">Gabinetes<\/span><\/h6><h6><span style=\"color: #000000;\">\u2022 Endere\u00e7o: Rua Dr. Samuel Costa, 25 &#8211; Centro Hist\u00f3rico &#8211; CEP 23970-000 &#8211; Paraty &#8211; RJHor\u00e1rio de Funcionamento: Segunda a sexta-feira, das 8h30h \u00e0s 17h00<\/span><\/h6><h6><span style=\"color: #000000;\">Memorial do Legislativo:<\/span><\/h6><h6><span style=\"color: #000000;\">\u2022 Endere\u00e7o: Rua Dr. Samuel Costa, 23 &#8211; Centro Hist\u00f3rico &#8211; CEP 23970-000 &#8211; Paraty &#8211; RJ<\/span><br \/><span style=\"color: #000000;\">\u2022 Hor\u00e1rio de Funcionamento: Segunda a sexta-feira, das 8h30h \u00e0s 17h00<\/span><\/h6><h6><span style=\"color: #000000;\">Plen\u00e1ria e Administra\u00e7\u00e3o:<\/span><\/h6><h6><span style=\"color: #000000;\">\u2022 Endere\u00e7o: Rua Manoel Torres, 45 &#8211; Parque Imperial &#8211; CEP 23970-000 &#8211; Paraty &#8211; RJ<\/span><br \/><span style=\"color: #000000;\">\u2022 Hor\u00e1rio de Funcionamento: Segunda a sexta-feira, das 8h30h \u00e0s 17h00<\/span><br \/><span style=\"color: #000000;\">\u2022 E-mail institucional: atendimento@paraty.rj.leg.br<\/span><br \/><span style=\"color: #000000;\">\u2022 Portal Oficial: www.paraty.rj.leg.br<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62f4ca6 elementor-widget elementor-widget-heading\" data-id=\"62f4ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Servi\u00e7os Prestados ao Cidad\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a50b193 elementor-widget elementor-widget-text-editor\" data-id=\"a50b193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span style=\"color: #000000;\">A. Acompanhamento do Processo Legislativo<\/span><br \/><span style=\"color: #000000;\">\u2022 Descri\u00e7\u00e3o: Consulta a Projetos de Lei, Indica\u00e7\u00f5es, Requerimentos e Resolu\u00e7\u00f5es em tramita\u00e7\u00e3o.<\/span><br \/><span style=\"color: #000000;\">\u2022 Onde acessar: Presencialmente na secretaria ou de forma online em nosso site e no Portal da Transpar\u00eancia.<\/span><br \/><span style=\"color: #000000;\">\u2022 Prazo: Acesso imediato para documentos p\u00fablicos.<\/span><\/h6><h6><span style=\"color: #000000;\">B. Participa\u00e7\u00e3o nas Sess\u00f5es Plen\u00e1rias e Audi\u00eancias P\u00fablicas<\/span><br \/><span style=\"color: #000000;\">\u2022 Descri\u00e7\u00e3o: Acesso do cidad\u00e3o para assistir presencialmente \u00e0s sess\u00f5es da C\u00e2mara ou acompanhar pela internet.<\/span><br \/><span style=\"color: #000000;\">\u2022 Onde acessar: Plen\u00e1rio da C\u00e2mara (sujeito \u00e0 lota\u00e7\u00e3o) ou canais oficiais (YouTube: https:\/\/www.youtube.com\/@camaramunicipaldeparaty-rj8673).<\/span><br \/><span style=\"color: #000000;\">\u2022 Prazo: Conforme cronograma de pautas publicado no site.<\/span><\/h6><h6><span style=\"color: #000000;\">C. Atendimento da Ouvidoria<\/span><br \/><span style=\"color: #000000;\">\u2022 Descri\u00e7\u00e3o: Canal direto para receber den\u00fancias, reclama\u00e7\u00f5es, sugest\u00f5es, elogios e pedidos de informa\u00e7\u00e3o.<\/span><br \/><span style=\"color: #000000;\">\u2022 Onde acessar: Sistema de Ouvidoria Online no site ou por e-mail: ouvidoria@paraty.rj.leg.br<\/span><\/h6><h6><span style=\"color: #000000;\">D. Servi\u00e7o de Informa\u00e7\u00e3o ao Cidad\u00e3o (SIC)<\/span><br \/><span style=\"color: #000000;\">\u2022 Descri\u00e7\u00e3o: Pedido de acesso a documentos e dados p\u00fablicos da C\u00e2mara Municipal, nos termos da Lei de Acesso \u00e0 Informa\u00e7\u00e3o (LAI).<\/span><br \/><span style=\"color: #000000;\">\u2022 Onde acessar: Presencialmente ou via Portal do SIC.<\/span><\/h6><h6><span style=\"color: #000000;\">E. Empr\u00e9stimo de Espa\u00e7os \/ Visitas Orientadas<\/span><br \/><span style=\"color: #000000;\">\u2022 Descri\u00e7\u00e3o: Agendamento para visita guiada ao Memorial do Legislativo, cess\u00e3o de audit\u00f3rios\/plen\u00e1rio para eventos da comunidade (quando aplic\u00e1vel).<\/span><br \/><span style=\"color: #000000;\">\u2022 Onde acessar: Secretaria da C\u00e2mara.<\/span><br \/><span style=\"color: #000000;\">\u2022 Prazo para an\u00e1lise: At\u00e9 [05] dias \u00fateis. <\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-798fe26 elementor-widget elementor-widget-heading\" data-id=\"798fe26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Compromissos e Padr\u00f5es de Atendimento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-464e812 elementor-widget elementor-widget-text-editor\" data-id=\"464e812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span style=\"color: #000000;\">A C\u00e2mara Municipal de Paraty compromete-se com os seguintes padr\u00f5es de qualidade: <\/span><br \/><span style=\"color: #000000;\">\u2022 Atendimento Presencial: Tempo m\u00e1ximo de espera na fila de at\u00e9 [15] minutos.<\/span><br \/><span style=\"color: #000000;\">\u2022 Urbanidade e Respeito: Atendimento cort\u00eas e imparcial, sem distin\u00e7\u00e3o de ra\u00e7a, g\u00eanero ou credo.<\/span><br \/><span style=\"color: #000000;\">\u2022 Sigilo e Prote\u00e7\u00e3o: Garantia de sigilo sobre as informa\u00e7\u00f5es pessoais dos usu\u00e1rios, conforme a LGPD.<\/span><br \/><span style=\"color: #000000;\">\u2022 Acessibilidade: Instala\u00e7\u00f5es f\u00edsicas adaptadas (rampas, banheiros, elevadores) e canais digitais com ferramentas de acessibilidade visual.<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad3e3b elementor-widget elementor-widget-heading\" data-id=\"6ad3e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5. Mecanismos de Comunica\u00e7\u00e3o<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-042e26b elementor-widget elementor-widget-text-editor\" data-id=\"042e26b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span style=\"color: #000000;\">O usu\u00e1rio poder\u00e1 avaliar o servi\u00e7o recebido e registrar suas manifesta\u00e7\u00f5es por meio dos seguintes canais:<\/span><br \/><span style=\"color: #000000;\">\u2022 Ouvidoria: <\/span><br \/><span style=\"color: #000000;\">\u2022 Portal de Transpar\u00eancia:<\/span><\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A C\u00e2mara Municipal de Paraty apresenta esta Carta de Servi\u00e7os com o objetivo de informar \u00e0 popula\u00e7\u00e3o sobre os servi\u00e7os legislativos, administrativos e de transpar\u00eancia dispon\u00edveis. Nosso compromisso \u00e9 garantir um atendimento de excel\u00eancia, pautado na efici\u00eancia, urbanidade e respeito ao cidad\u00e3o 2. Informa\u00e7\u00f5es Institucionais Gabinetes \u2022 Endere\u00e7o: Rua Dr. Samuel Costa, 25 &#8211; Centro [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-70184","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/pages\/70184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/comments?post=70184"}],"version-history":[{"count":15,"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/pages\/70184\/revisions"}],"predecessor-version":[{"id":70203,"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/pages\/70184\/revisions\/70203"}],"wp:attachment":[{"href":"https:\/\/paraty.rj.leg.br\/site\/wp-json\/wp\/v2\/media?parent=70184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}